Return Policy

Return Policy

What is your return policy? We want you to be completely satisfied with everything you purchase from Xobebe. You may return most items you purchase from us within 14 days, with an original receipt, for a full refund. Please call Customer Service at 877.449.4088 before returning any merchandise. All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back; this will be clearly marked on the product's sale page. If you have any questions about whether a product can be returned, please call us. Any items purchased on sale are final and are not returnable. No refunds or credits are available for sale items. Feeding equipment is not returnable. Bath and body products are not returnable after they have been opened. Items that are made to order are not returnable for any reason other than defect. If the return is not due to damaged merchandise or an error on our part, you will be responsible for the return shipping costs. For items that were shipped via freight service, including most furniture items, we will deduct the amount we paid to ship the items to you from your refund.

How should I ship my return? Be sure to contact Xobebe before shipping your return. Pack your merchandise in the original shipping box. Enclose a copy of your invoice or packing slip with the reason for your return written on the back. Insure your package for the full value of the merchandise and return it to Xobebe using the delivery service of your choice. For speed and security, we recommend UPS, FedEx or USPS.

How will you refund the charges for returned merchandise? Please allow enough time for your shipment to reach us, plus 3-5 business days for processing your return. We will notify you by e-mail once your return has been processed. If your order is eligible for a refund, we will refund the credit card you used to place your order. Please allow 3-5 business days for the refund to post to the credit card account once it has been processed. If you return a gift that you received from someone else, we will issue a credit in the form of a Xobebe Gift Certificate. Credits will be granted at the current lowest selling price. Be sure to include your name, address, phone number and e-mail address with your return so we can create a Gift Certificate for you. You will receive your Gift Certificate via e-mail. All refunds granted are for the cost of the product only. Shipping costs and gift wrapping costs are NON refundable.

What if I want to exchange something I received for another product? All eligible return items are automatically refunded via credit card, or a gift certificate will be issued in your name, whether or not an exchange is requested. In the event of an exchange, a new order will be created and charged to the same credit card or deducted from the gift certificate that we issued. Normal shipping charges will apply.

What if my order was damaged in shipping? We do our best to make sure your order is carefully packed before leaving our warehouse. However, it is still possible for packages to be damaged in shipping. If your order arrives damaged, we will either ship out a replacement or replace the damaged parts, at our expense. Please inspect all packages for damage before signing the delivery confirmation. If damage is visible from the outside, reject the shipment (being sure the driver notes the damage) and contact us as soon as possible. Be sure to inspect all items for concealed damage within seven (7) business days, even if you do not plan on using them immediately. If you find that an item we sent is damaged, please Customer Service by phone at 877.449.4088 or e-mail contact@xobebe.com. Do not send back any items prior to contacting us. You must report any damaged or broken items to Xobebe within seven business days of the delivery date. Do not discard the packing materials that the item arrived in. It is essential to keep the packing materials in order to expedite a damage claim.

Are your products covered by warranty? Every product is covered by its respective manufacturer’s warranty. What if an item I received is incorrect or defective? If an item we sent is incorrect or defective, please contact Customer Service by phone at 877.449.4088 or e-mail customerservice@xobebe.com within 14 days. Do not send back any items prior to contacting us. After 14 days, please contact the manufacturer directly to report a defective product and obtain information about any warranty that may apply. Xobebe cannot replace defective items after 14 days from receipt.